Contact Us

PULSECOMMERCE PRIVATE LIMITED (operator of ShopQ) — a private limited company incorporated under the Companies Act, 2013.
Registered / Head Office: 1606-B, Orbit, Raidurg, Hyderabad Knowledge City, Cyberabad, Shaikpet, Hyderabad – 500081, Telangana, India
CIN: U62099TS2026PTC216644 · GSTIN: 36AARCP0949H1ZZ
Incorporated: 20 May 2026

General support: [email protected]
Privacy: [email protected]
Legal: [email protected]
Grievance Officer (Ravisankar Velidi): [email protected] (acknowledgement within 24 hours; resolution targeted within 15 days)

Every order is under Orders, grouped by what needs you, what is in progress and what is done. To cancel or return, open the order: what you can do depends on how far it has got. If the other side did not hold up their end, raise it on that order so it is attached to the deal. See Cancellation & Refund.

ShopQ does not hold your money: you pay the seller directly (cash or UPI), so a refund is between you and them. Raise it on the order first. What ShopQ itself charges is on Pricing & Fees, and the refund rules are on Cancellation & Refund. Your payment record is under Payments.

Most deals end with a meet-up or a delivery the two of you arrange. The buyer shows a 4-digit code and the seller enters it: that marks the deal complete for both. Meet somewhere public. Details: Shipping & Delivery.

Language, addresses, notifications and who can call you are in Settings. Trouble signing in or a code that never arrives: write to the support address above with the phone number you use.

Anything ShopQ has done on your account (a warning, a pause on new listings, a suspension) is listed under Actions on my account, with the reason. You can appeal each action once, within 14 days; a person looks at it again and tells you the outcome. If your account is suspended, sign in to appeal. To report a scam or someone unsafe, write to the support or grievance address above.

Switch to Seller and add a listing in the section you sell in. Real photos and the words a buyer would type get the most replies. Fees, if any, are on Pricing & Fees.

Partners bring local businesses onto ShopQ and help them get going. Prospects, referrals and earnings are in the Partner hub.

Terms of Service · Privacy Policy · Cancellation & Refund · Shipping & Delivery · Pricing & Fees