Delete Your ShopQ Account

You can permanently delete your ShopQ account and associated personal data at any time. There are two ways to do it — directly in the app (fastest), or by sending us a request by email. Deletion is permanent and cannot be undone. After deletion you will no longer be able to sign in, and your profile will no longer appear to other users.

1. Open the ShopQ app and make sure you are signed in.
2. Go to Profile → Settings.
3. Tap Delete account.
4. Confirm the one-time password (OTP) we send to your registered phone number. This verifies it is really you.
5. Your account is deleted immediately once the OTP is confirmed.

If you can't access the app, email [email protected] from the email address on your account, or include the phone number registered to your ShopQ account, with the subject "Delete my account".

To protect your account, we will verify your identity (for example, by sending an OTP to your registered phone number) before we process the request. We action verified requests without undue delay, and within 30 days at the latest.

When your account is deleted, we permanently remove or irreversibly anonymise your personal information, including:

• Your name, email, and profile photo.
• Your phone number is unlinked from the account and freed for future use.
• Your saved addresses, saved locations, and saved UPI IDs are permanently deleted.
• All active sessions are revoked and sign-in is disabled.

Your profile stops appearing to other users, and you can no longer log in.

To meet legal, tax, accounting, fraud-prevention, and dispute-resolution obligations — and to preserve the integrity of records that involve other users — some records created through your use of ShopQ are retained in an anonymised form after your account is deleted. These are no longer linked to your identifying personal details. Examples include:

• Transaction, listing, bid, and order records (needed by counterparties and for statutory record-keeping).
• Records of any service fees paid to ShopQ (financial/tax records).
• Verification (KYC) reference numbers where retention is required by law — never your raw identity-document numbers.

Retained records are kept only for as long as the applicable law requires, after which they are deleted or further anonymised. For details of how we handle data, see our Privacy Policy.

You don't have to delete your whole account to remove certain items. In the app you can individually delete saved addresses, saved UPI IDs, and your own listings at any time from the relevant screens.

Questions about account or data deletion? Contact us at: [email protected]
PULSECOMMERCE PRIVATE LIMITED, 1606-B, Orbit, Raidurg, Hyderabad Knowledge City, Cyberabad, Shaikpet, Hyderabad – 500081, Telangana, India
CIN: U62099TS2026PTC216644 · GSTIN: 36AARCP0949H1ZZ